So, simply put, call into WB tech support during the daylight hours (that’s when I’m told the local techs are answering phones) and they can get you squared away. (It boils down to either changing a setting in your own Linksys/D-Link/Netgear/Belkin router, which you have to do, or a setting in their radio, which only they can do.)

…And the 403 error message was written by a software engineer at Motorola (a company I used to work for in SLC used the same radios).

I will say that I don’t reccomend VOIP for anyone that is unable to troubleshoot network problems on their own; without calling up the companies, a neighbor or a relative who is a “computer guy”. They’ll all have you calling the other company every time, trying to point the finger at each other. Unless you know for sure where the problem is, you might as well just not bother calling. (I’m not saying you fit that category, that’s just general advice for the world.)

The VOIP companies would like you to believe that it’s just a matter of plugging the router in, but that’s still not the case. If you’re having telephone problems then you’re having network problems. It could be the VOIP phone company with service problems, it could be equipment (usually provided by the VOIP folks) or it could be your DSL/Broadband or high-speed internet provider.

It could also be an ID-ten-T error if you’ve been mucking around with settings when you don’t know what you’re doing.

Again, I’m not saying you fit into that category, I’ve just seen it happen a lot in the past. It’s actually a really great way to learn, but it takes determination to get it fixed and you have to fix it on your own if you’re going to learn anything. Keep googling and you’ll get it and you’ll learn a lot on the journey. Good luck!