Desultory Thoughts

Ever since we moved to Tooele, we’ve been using a wireless broadband service called Wireless Beehive [wirelessbeehive.com].  We only pay $30/month for the 512 Kbps service and coupled with Vonage [vonage.com] for our home phone, we’re saving quite a bit of money.

The cool thing about Wireless Beehive is their awesome service!  We really didn’t expect much by way of service from them at all after reading their self-titled “What We Won’t do for you” document.  My favorite is number six:

6) We will probably not respond to trouble reports as soon as you wish.  All of our employees are on this system at home and we monitor it constantly.  System wide troubles are detected and resolved in what we believe to be a timely manner.  But for certain critical uses and critical users we are probably too slow.  This is the reason we do not offer a Service Level Agreement.  We only agree to give you the best service we can. Sometimes, for some people, our best is not good enough. Again, we will be happy to direct those users to our competition.

I have never had to wait more than an hour or two from a response AND immediate action from Wireless Beehive.  Based on their disclaimer, I would expect to wait days if not weeks.  But they really rock!  They have always had an answer and they are always super fast!

If you live in the Tooele area then I would highly recommend these folks.  With burst speeds up to 10.2 Mbps, built-in optional web filter (we have ours turned on and it works great!), and customer support that rivals any I’ve ever experienced, it’s worth a go!  For all the rest of you that are stuck with Comcast, Qwest or some other horrible company who say they care but could actually give a rats butt, sorry.  Be jealous.

One more thing that I thought was very funny and that I’m now borrowing from Wireless Beehive is the message I got once when I incorrectly accessed the Subscriber Module on my roof and which is now the text of my 403 page (the page you see when you access a file on my server that you don’t have permission to access).  I hope they don’t mind!