Wireless Beehive Surpasses Expectations Again!
The cool thing about Wireless Beehive is their awesome service! We really didn’t expect much by way of service from them at all after reading their self-titled “What We Won’t do for you” document. My favorite is number six:
6) We will probably not respond to trouble reports as soon as you wish. All of our employees are on this system at home and we monitor it constantly. System wide troubles are detected and resolved in what we believe to be a timely manner. But for certain critical uses and critical users we are probably too slow. This is the reason we do not offer a Service Level Agreement. We only agree to give you the best service we can. Sometimes, for some people, our best is not good enough. Again, we will be happy to direct those users to our competition.
I have never had to wait more than an hour or two from a response AND immediate action from Wireless Beehive. Based on their disclaimer, I would expect to wait days if not weeks. But they really rock! They have always had an answer and they are always super fast!
If you live in the Tooele area then I would highly recommend these folks. With burst speeds up to 10.2 Mbps, built-in optional web filter (we have ours turned on and it works great!), and customer support that rivals any I’ve ever experienced, it’s worth a go! For all the rest of you that are stuck with Comcast, Qwest or some other horrible company who say they care but could actually give a rats butt, sorry. Be jealous.
One more thing that I thought was very funny and that I’m now borrowing from Wireless Beehive is the message I got once when I incorrectly accessed the Subscriber Module on my roof and which is now the text of my 403 page (the page you see when you access a file on my server that you don’t have permission to access). I hope they don’t mind!
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I use beehive wireless and signed up with SunRocket for Voip service. I spent many hours with Beehive and SunRocket and never got the VOIP service to work and am in the process of returning the equipment. Can you tell me what your setup is. I will try Vonage if it seems to work well for you. Thanks.
Comment by Edwin van Stam — August 17, 2006 @ 8:05 pm
I’m not going to get sucked into the trap of providing free help for networking help…sorry.
I will say that I don’t reccomend VOIP for anyone that is unable to troubleshoot network problems on their own; without calling up the companies, a neighbor or a relative who is a “computer guy”. They’ll all have you calling the other company every time, trying to point the finger at each other. Unless you know for sure where the problem is, you might as well just not bother calling. (I’m not saying you fit that category, that’s just general advice for the world.)
The VOIP companies would like you to believe that it’s just a matter of plugging the router in, but that’s still not the case. If you’re having telephone problems then you’re having network problems. It could be the VOIP phone company with service problems, it could be equipment (usually provided by the VOIP folks) or it could be your DSL/Broadband or high-speed internet provider.
It could also be an ID-ten-T error if you’ve been mucking around with settings when you don’t know what you’re doing.
Again, I’m not saying you fit into that category, I’ve just seen it happen a lot in the past. It’s actually a really great way to learn, but it takes determination to get it fixed and you have to fix it on your own if you’re going to learn anything. Keep googling and you’ll get it and you’ll learn a lot on the journey. Good luck!
Comment by Tyler — August 19, 2006 @ 8:41 pm
It turns out the Motorola radio gear Wireless Beehive uses (along with many other wireless ISPs) has a built-in router that doesn’t work well with things like VPN and VoIP without some tweaking in the radio. Leaving it enabled can be very confusing for both the customer and third parties trying to troubleshoot things (been there, done that).
So, simply put, call into WB tech support during the daylight hours (that’s when I’m told the local techs are answering phones) and they can get you squared away. (It boils down to either changing a setting in your own Linksys/D-Link/Netgear/Belkin router, which you have to do, or a setting in their radio, which only they can do.)
…And the 403 error message was written by a software engineer at Motorola (a company I used to work for in SLC used the same radios).
Comment by Bryan — September 2, 2007 @ 8:38 pm